Terms of service

Last updated: 20-06-2026

This website is operated by Halosensation, headquartered at Rua Cães Pedra, n.º 173, Creixomil, Guimarães, Portugal, VAT Number 184693250, hereinafter referred to as “Halosensation”, “we”, or “our”.

Contacts:

Email: conceicao@halosensation.pt
Phone/WhatsApp: +351 910 471 385
Website: www.halosensation.com

The use of the website www.halosensation.com and the purchase of products through the online store imply the acceptance of these Terms and Conditions of Service. If you do not agree with these Terms, you should not use the website or make purchases.

SECTION 1 — Scope and Acceptance These Terms govern the access, navigation, and use of the website www.halosensation.com, as well as the purchase of products provided by Halosensation. These Terms apply to all users of the website, including visitors, customers, suppliers, or other users who interact with the online store. Halosensation reserves the right to update, modify, or replace these Terms. The changes apply only to orders placed after their respective publication on the website.

SECTION 2 — Customer Account and Access By using this website, the user declares to be of legal age to enter into contracts in their country of residence. The user is responsible for the truthfulness, accuracy, and updating of the provided data, as well as for maintaining the confidentiality of their account credentials. Halosensation is not responsible for losses arising from incorrect or incomplete information provided by the customer, including errors in the delivery address, phone number, or email.

SECTION 3 — Product Information Halosensation strives to present product descriptions, images, prices, and features accurately and up-to-date. However, slight variations in color, texture, packaging, presentation, or image may occur, without this affecting the essential nature of the product. The customer must always consult the label, composition, instructions for use, precautions, and contraindications before use. In the case of food supplements, cosmetics, or wellness products, the information provided does not replace medical, pharmaceutical, or other qualified health professional advice.

SECTION 4 — Orders and Contract Formation By submitting an order, the customer presents a proposal to purchase the selected products. The order is only considered accepted after confirmation by Halosensation, namely through an order confirmation or shipping email. Halosensation reserves the right to refuse, cancel, or void orders in the event of:

stock unavailability;
manifest error in price or description;
suspicion of fraud;
breach of these Terms;
logistical impossibility of delivery;
other legitimate reasons.

If the order has already been paid for and is subsequently canceled by Halosensation, the amounts paid will be refunded.

SECTION 5 — Prices, VAT, and Invoicing The prices shown on the website are in euros (€) and include VAT at the applicable legal rate, unless expressly stated otherwise. Prices, campaigns, discounts, and promotions may be changed without prior notice. The applicable price will be the one indicated at the time of order submission, except in the case of a manifest error. The customer is responsible for providing correct billing data, including name, address, email, and VAT number, when applicable.

SECTION 6 — Payment Methods Halosensation accepts the payment methods made available at checkout. Orders are processed after successful payment clearance, unless expressly stated otherwise. Transactions may be processed through external payment providers. Halosensation does not store complete bank card data on its servers. Payment validation and authorization depend on the issuing entity, banking institution, or payment service provider.

SECTION 7 — Shipping and Delivery Halosensation delivers to the areas indicated at checkout. Shipping costs, estimated delivery times, and delivery methods are presented before completing the order. For Mainland Portugal, unless otherwise stated at checkout:

shipping fee: €3.99 for orders up to €39.99;
free shipping for orders of €40 or more;
standard shipping time: 1 to 2 business days after payment confirmation.

The indicated timeframes are estimates and may vary due to stock availability, campaigns, holidays, logistical constraints, force majeure, or delays attributable to the carrier. After dispatch, the customer may receive tracking information, when available.

SECTION 8 — Unsuccessful Deliveries The customer is responsible for ensuring that the delivery address is correct, complete, and accessible. If the order is returned to Halosensation due to an incorrect or incomplete address, recipient absence, unjustified refusal, or failure to pick it up within the carrier's timeframe, the costs of a new shipment will be borne by the customer. If the customer opts for cancellation under these circumstances, the value of the products may be refunded, deducting the costs effectively incurred with the initial shipping and/or return, when legally applicable.

SECTION 9 — Store Pickup When available, store pickup may be carried out at the address indicated by Halosensation. The customer will be informed when the order is ready for collection. The order should only be picked up after confirmation of its availability.

SECTION 10 — Cancellations and Order Changes The customer may request the cancellation or alteration of the order before its dispatch. After dispatch, the customer must follow the procedure outlined in the Return, Exchange, and Refund Policy. Halosensation does not guarantee the possibility of altering orders that have already been processed, prepared, or dispatched.

SECTION 11 — Return, Exchange, and Refund Policy Returns, exchanges, and refunds are governed by the Return, Exchange, and Refund Policy available on the website. The consumer has 30 days, starting from the receipt of the order, to exercise the right of withdrawal, without the need to provide a reason. To exercise this right, the customer may use the electronic feature provided on the website, the customer area, or contact Halosensation via the email conceicao@halosensation.pt. In cases of withdrawal, exchange out of preference, product exchange, or return by customer choice, a fixed return fee of €3.99 applies. If the return is the result of a confirmed defect, transport damage, or error attributable to Halosensation, the €3.99 fee will be fully refunded along with the remaining amounts owed. Sealed products that have been opened after delivery and cannot be returned for reasons of health protection, hygiene, or food safety are not eligible for return, except for legally recognized defects or non-conformities.

SECTION 12 — Defective, Damaged, or Incorrect Products If the customer receives a defective, damaged, or different product from the one ordered, they must contact Halosensation as soon as possible via conceicao@halosensation.pt. The request must include:

order number;
description of the problem;
photographs of the product, packaging, and shipping label, when applicable.

After analysis, and if a lack of conformity, defect, transport damage, or error attributable to Halosensation is confirmed, a suitable solution will be provided, which may include replacement, reshipment, repair when applicable, price reduction, or refund.

SECTION 13 — Legal Warranties Products sold by Halosensation benefit from the legal warranties of conformity applicable to consumers, under Portuguese legislation. The legal warranty does not cover damages resulting from incorrect use, negligence, inadequate conservation, failure to follow instructions for use, normal wear and tear, or improper intervention by the customer or third parties. To claim the legal warranty, the customer must contact Halosensation with detailed information about the situation and, when applicable, photographs of the product. Nothing in these Terms limits or excludes mandatory consumer rights provided by law.

SECTION 14 — Health, Wellness, Cosmetics, and Supplements Products Products sold by Halosensation may include food supplements, cosmetics, hygiene, personal care, or wellness products. These products must be used according to the manufacturer's instructions, label, and provided information. Food supplements are not a substitute for a varied and balanced diet or a healthy lifestyle. In case of pregnancy, breastfeeding, illness, taking medication, allergies, intolerances, or doubts regarding the suitability of the product, the customer should consult a health professional before use.

SECTION 15 — Privacy Policy and Personal Data The processing of personal data is carried out in compliance with the General Data Protection Regulation (GDPR) and other applicable legislation. The collection and processing of data necessary for browsing, purchasing, payment, invoicing, delivery, customer support, and marketing are regulated by the Privacy Policy available on the website.

SECTION 16 — Content, Feedback, and Reviews If the user submits comments, suggestions, reviews, photographs, testimonials, or other content related to Halosensation or its products, they grant Halosensation permission to use, reproduce, adapt, and disclose such content for commercial, institutional, and promotional purposes, unless legally valid opposition is raised. The user guarantees that the submitted content is lawful, true, and does not violate the rights of third parties. Halosensation reserves the right to remove offensive, false, abusive, defamatory, illegal content, or content contrary to these Terms.

SECTION 17 — Intellectual Property All content present on the website, including text, images, photographs, videos, logos, brands, design, layout, graphics, and visual elements, belongs to Halosensation or third-party licensors. Copying, reproducing, distributing, modifying, reselling, or commercially exploiting any content without prior written authorization is prohibited.

SECTION 18 — Errors, Inaccuracies, and Omissions Typographical, technical, or informational errors related to prices, descriptions, promotions, availability, delivery times, or other website elements may occur. Halosensation reserves the right to correct errors, update information, cancel orders, or adjust incorrect data, including after the submission of an order. If an order is canceled due to an error attributable to Halosensation and has already been paid for, the amounts paid will be refunded.

SECTION 19 — Prohibited Uses The user agrees not to use the website to:

illegal, fraudulent, or abusive purposes;
violate intellectual property rights or third-party rights;
upload viruses, malware, or harmful code;
interfere with the security, functioning, or integrity of the website;
collect data from other users without authorization;
send spam or unsolicited communications;
attempt to gain unauthorized access to accounts, systems, or restricted areas;
commit acts that harm Halosensation, other users, or third parties.

Violation of this section may result in suspension of access, account cancellation, or the adoption of legal measures.

SECTION 20 — Third-Party Tools and External Links The website may integrate third-party tools, applications, plugins, payment gateways, carriers, review systems, chat, analytics, or other services. Halosensation does not have full control over these external services and is not responsible for failures, unavailability, or changes attributable to third parties. The website may contain links to external pages. Halosensation is not responsible for the content, policies, or practices of those websites.

SECTION 21 — Exclusion of Non-Mandatory Warranties The website and services are provided "as is" and "as available". Halosensation does not guarantee that the website will function permanently, uninterruptedly, error-free, or free of technical faults. This clause does not affect mandatory legal warranties or mandatory consumer rights provided under Portuguese law.

SECTION 22 — Limitation of Liability To the maximum extent permitted by law, Halosensation's liability for any claim related to the products or services provided will not exceed the amount effectively paid by the customer in the order that originated the claim. Halosensation is not liable for indirect damages, loss of profits, loss of opportunity, business interruption, or consequential damages, except where mandatory law mandates otherwise. Nothing in these Terms excludes or limits liability that cannot be excluded or limited by law.

SECTION 23 — Indemnification The user agrees to indemnify Halosensation for losses, damages, costs, liabilities, or expenses arising from the violation of these Terms, improper use of the website, violation of third-party rights, or the commission of illegal acts.

SECTION 24 — Force Majeure Halosensation will not be responsible for delays or non-compliance resulting from events beyond its reasonable control, including strikes, pandemics, natural disasters, carrier failures, supplier shortages, government restrictions, widespread technical failures, or other force majeure events. In such cases, the affected obligations are suspended during the period in which the event prevents or hinders their fulfillment.

SECTION 25 — Alternative Dispute Resolution In the event of a consumer dispute, the consumer may resort to an Alternative Consumer Dispute Resolution Entity. Competent entity: TRIAVE — Centro de Arbitragem de Conflitos de Consumo do Vale do Ave Rua Capitão Alfredo Guimarães, n.º 1 4800-019 Guimarães Website: www.triave.pt More information can be found on the Consumer Portal: www.consumidor.gov.pt

SECTION 26 — Complaints Book The consumer can file a complaint through the Electronic Complaints Book (Livro de Reclamações Eletrónico), available at: www.livroreclamacoes.pt

SECTION 27 — Applicable Law and Jurisdiction These Terms are governed by Portuguese law. In the event of a dispute, the mandatory legal rules of territorial jurisdiction apply, including consumer protection regulations.

SECTION 28 — Changes to the Terms Halosensation reserves the right to change these Terms at any time. The most recent version will be available on the website. Changes apply to orders placed after the date of their respective publication.

SECTION 29 — Final Provisions If any provision of these Terms is deemed invalid, illegal, or unenforceable, it shall not affect the validity of the remaining provisions. The failure by Halosensation to exercise any right does not constitute a waiver of that right.

SECTION 30 — Contact Information For questions related to these Terms, orders, payments, deliveries, returns, or customer support, please contact: Halosensation — Comércio e Serviços Lda.